* We offer 7-day refund or exchange , and 1 year manufactured warranty on all products, Warranty period starts from the date of purchase.
* 15% restocking fee will be applied to all kinds of refund. Shipping and handling fees are absolutely non-refundable.
* For manufactured warranty, all defective products could be sent to us, and we will contact manufactures to do warranty for customers. It could be expected to take much longer than usual dealer RMA processing.
Exchanging or upgrading to different item is only available in first 30 days after purchase and 15% restocking fee will occur.
* After 7 days from the date of purchase, all return can only be replaced by same item, unless this item is out of stock at that moment.
* Warranty will be voided if the product is mishandled or physical damaged by customer. We will refuse back all the returns which are out of warranty.
* We are not responsible for any kind of compatible issues, or problems related to any specific software or games.
* All returns subject to the following restrictions:
* All products must be returned in original condition, including documentation, manuals, and accessories, and free from any physical damage.
* All returns must be shipped freight prepaid by customer. We will pay for the shipping back to customer.
* All returned products which are out of warranty, including wrong item, over warranty period, physical damage, will be refused back to sender.
* An RMA# (Returned Merchandise Authorization number) must be obtained before the product is returned. Please email us atebay@novapcs.com.
Specialties:
Please leave us positive feedback upon satisfactory receipt of the item. We have a program that automatically replies as soon as you leave your feedback.
We care about our valued customers, and will always try to help you. So if you have any problems, please e-mail us immediately. Please give us the opportunity to resolve a problem. We understand the concerns and frustrations you might have, and will try our best to resolve the issues. Please email us before leaving negative feedback. All communications are handled through Email. We strive to answer all emails as quickly as possible, but due to high email volume it may take time for us to reply. Thanks in advance for your patience. Due to some ISP SPAM filter settings, you may not be able to receive our email replies; if you have problems receiving our emails, you may need to use a different email account to contact us.
We appreciate your positive eBay feedback.
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